Privacy Policy

1. Introduction

This Privacy Policy explains how aikido-zentrum.net (“we”, “us”, “our”) collects, uses, discloses, and safeguards personal information when you visit our website, browse Supreme products, create an account, or make a purchase.

By using our site, you agree to this Policy. If you do not agree, please discontinue use. Where required by law, we will ask for your consent before processing certain data.

2. Information we collect

• Account and order details: name, email, phone, billing and shipping addresses.
• Payment details: cardholder name, masked card info, transaction identifiers. Full card data is handled by our payment processors and not stored on our servers.
• Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, timestamps, and general location (country/city).
• Preferences and interactions: wishlists, cart contents, size preferences, support conversations, and marketing preferences.
• Cookies and similar technologies: for core functionality (e.g., cart), analytics, and personalization. See Cookies & tracking below.

3. How we use information

• Provide services: process orders, payments, shipping, returns, and customer support.
• Improve our store: debug issues, analyze performance, and enhance navigation and search.
• Personalization: remember preferences, recommend sizes or items, and tailor content.
• Marketing: send updates and offers if you opt in; you can opt out anytime.
• Safety and compliance: detect, prevent, and investigate fraud, abuse, and policy violations; comply with legal obligations.

4. Legal bases (EEA/UK)

Where GDPR/UK GDPR applies, we process your information based on:

• Contract: to fulfill purchases or provide requested services.
• Consent: for optional cookies, email marketing, or where required by law.
• Legitimate interests: to secure our services, prevent fraud, personalize, and improve our store (balanced against your rights).
• Legal obligation: to keep records or respond to lawful requests.

5. Cookies & tracking

We use the following categories of cookies and similar technologies:

• Strictly necessary: essential for site operation, security, and the shopping cart.
• Functional: remember settings like currency, region, and size preferences.
• Analytics: help us understand site performance and usage.
• Marketing: measure campaign effectiveness and prevent showing repetitive ads.

You can control cookies via your browser settings and (where available) our cookie banner preferences. Disabling certain cookies may affect site functionality.

6. Analytics & marketing

We may work with analytics providers and advertising partners that set cookies or receive limited pseudonymous data (e.g., hashed email, device identifiers) to measure performance and help us reach customers who may be interested in our products. You can opt out of marketing emails via the link in any message, and you can adjust cookie preferences in your browser or our cookie banner.

7. Payments & fraud prevention

Payments are processed by trusted third-party processors. We do not store full payment card numbers or CVV codes on our servers. To protect our community, we use automated tools and manual checks to detect and prevent fraud and abuse. This may involve verifying information with third-party services and scoring transactions to assess risk.

8. Shipping & fulfillment

To deliver your order, we share the minimum necessary information (name, address, contact, and package details) with shipping carriers and fulfillment partners. Tracking numbers may be generated and shared with you by email or within your account.

9. When we share data

We share personal information only as needed:

• Service providers: e.g., payment processing, hosting, analytics, marketing, customer support, and shipping.
• Business transfers: if we undergo a merger, acquisition, or asset sale, data may be transferred as part of that transaction.
• Legal: to comply with law, enforce our policies, or protect rights, property, or safety.

We do not sell your personal information for money. In some regions, certain data practices for ads may be considered a “sale” or “sharing”; see Do Not Sell/Share below.

10. International transfers

We may process and store information in the United States and other countries. Where required, we rely on appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses or equivalent mechanisms.

11. Data retention

We keep personal information only as long as necessary to fulfill the purposes in this Policy, including legal, accounting, or reporting requirements. Typical retention periods include:

• Order records: up to 7 years for tax and accounting.
• Support inquiries: up to 3 years after last interaction.
• Marketing preferences: until you opt out or your account is deleted.

12. Your privacy rights

Depending on your location, you may have rights to:

• Access and receive a copy of your data.
• Correct inaccurate information.
• Delete your data, subject to legal exceptions.
• Restrict or object to certain processing.
• Port data to another service.
• Withdraw consent where processing is based on consent.

13. Do Not Sell or Share My Personal Information (US)

Residents of certain US states may have the right to opt out of the sale or sharing of personal information for targeted advertising. We do not sell personal information for monetary compensation. To manage preferences related to targeted advertising:

• Adjust your browser or device settings to limit advertising identifiers.
• Use the cookie preferences in our banner (where available) to disable marketing cookies.
• Submit a request via the form above and select “Other privacy request”.

14. Children’s privacy

Our site is not intended for children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

15. Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure.

16. Changes to this policy

We may update this Privacy Policy to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the updated version with a new effective date. If changes are material, we will provide additional notice where required.

17. Contact us